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The aim of Leigh Academy Blackheath’s complaints procedure is to ensure that complaints relating to the Academy are handled in a timely and professional manner.

Leigh Academy Blackheath always try to work alongside parents, carers and other relevant parties to ensure that all stakeholders are fully satisfied with the policy, practice and service that the academy provides for our young people. We appreciate that occasionally there may be specific aspects that you may wish to discuss further or that you are dissatisfied with. In order to work collaboratively with you, we ask that you contact the academy in the first instance to discuss your concerns. We will endeavour to provide an initial response within 3 working days. Please direct your question or concern to the tutor in the first instance. 

Should you have a complaint, please contact the academy’s principal in the first instance.

If you deem your complaint to be unresolved after the principal has been given the opportunity to respond, please submit a formal complaint in writing to the Academy Director or use this form. Please see the Leigh Academies Trust contact information below.

More detailed information relating to the complaints procedure can be found on the policies page of this website.

If, as a parent/carer of a pupil attending this academy, you require a paper copy of the information on this website, we shall provide this free of charge. Please contact us using the details on this page.