Complaints Procedure

Complaints Procedure

The aim of Leigh Academy Blackheath’s complaints procedure is to ensure that complaints relating to the Academy are handled in a timely and professional manner.

Initial Concerns

Leigh Academy Blackheath always try to work alongside parents, carers and other relevant parties to ensure that all stakeholders are fully satisfied with the policy, practice and service that the academy provides for our young people.  We appreciate that occasionally there may be specific aspects that you may wish to discuss further or that you are dissatisfied with.  In order to work collaboratively with you, we ask that you contact the academy in the first instance to discuss your concerns.  We will endeavour to provide an initial response within 3 working days.  Please direct your question or concern in the following order:

1. Form/Class teacher

2. Director of Learning:  Debbie Donnelly
email_icon  debbie.donnelly@leighacademyblackheath.org.uk

3. Director of Learning:  James Cowie
email_icon  james.cowie@leighacademyblackheath.org.uk

4. Assistant Principal:  Dan Morrison
email_icon  dan.morrison@leighacademyblackheath.org.uk

5. Principal:  Emma Smith
email_icon  info@leighacademyblackheath.org.uk


Formal Complaints

If a parent/carer wishes to make a formal complaint they should submit this in writing to:

The Clerk to the Governors
Leigh Academies Trust
Green Street Green Road
Dartford
Kent
DA1 1QE

More detailed information relating to the complaints procedure can be found in the policies section of this website.